Returns & Exchanges

At Pop Shop & Gallery, we take pride in the quality of our artisanal food products; if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we cannot accept returns for food items that have been opened or are simply no longer wanted.

Return Process

• 1.
  Contact Support

  Email our gallery team within 48 hours of receiving your order with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Include clear photographs of the damaged product or shipping box to help our quality control team verify the claim.

• 3.
  Review Process

  Our team will review your request within 2 business days to determine eligibility for a replacement or a store credit.

• 4.
  Resolution

  Once approved, we will immediately dispatch a fresh replacement of your artisanal treats or issue a full refund to your original payment method.